# Plan completion

When the final plan payment clears, your account closes. Here's what happens.

## The moment of completion

After the final payment clears:

* The account moves to **paid**. (You'll see this on the portal overview.)
* Stripe emails you a receipt for that final payment.
* The audit log records the placement transition.

The business that placed the account is notified through our outbound webhook system, and they update their records on their side.

## What it means

You no longer owe anything on this debt. We won't reach out about this account again — the placement moves into a terminal "paid" state and the schedulers won't pick it up.

If you have **other** accounts placed with us (separate invoices, possibly from a different business), those are unaffected — they have their own access links and their own placements. Completing one closes only that one.

## Reporting after completion

We do not report consumer or sole-proprietor accounts to personal credit bureaus, so there's no personal-credit update to make. For business credit-bureau reporting, see [What happens if I don't pay](/for-debtors/debtor-portal/what-happens-if-i-dont-pay.md) — the same gating applies.

If you'd like a written letter showing the debt was paid (for your business records, for a loan application, etc.), [contact support](/for-debtors/debtor-portal/messaging-the-creditor.md) — there's no self-serve "paid-in-full letter" download in the portal today.

## Your account stays accessible

While your access link is valid, you can still log in after completion to see the final state. The audit trail is retained on our side per our retention policy.

## A note on settlements

If your plan was a **settlement plan** — paying less than the full balance — the account is still closed, but you should be aware that:

* For some debt types, the forgiven amount (the difference between the original balance and what you paid) may be reportable to the IRS as cancellation-of-debt income.
* The business may issue a 1099-C to you for the forgiven amount. (Issuance is handled by the creditor, not by us.)
* Talk to a tax accountant about whether this affects your taxes.

See [Tax considerations: 1099-C](/for-creditor-partners/creditor-finance/tax-considerations-1099-c.md) for the creditor side.

## Refund or overpayment

The portal won't let you submit a payment greater than the outstanding balance — the payment-intent endpoint refuses any amount above what's owed, so accidental overpayment shouldn't happen through the portal.

If somehow you ended up paying too much through a different channel, [contact support](/for-debtors/debtor-portal/messaging-the-creditor.md) and we'll arrange a refund.

## After-completion communication

After the final payment, you should not get any further collection-related contact on this account.

The exceptions:

* A payment is later reversed by your bank (NSF or chargeback). The account re-opens.
* You proactively contact us.

## TODO

* Add a self-serve "paid-in-full letter" PDF download.
* Add a closure-confirmation email separate from the per-payment Stripe receipt.

***

Last reviewed: 2026-05-12 by Customer Success.


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