# Modifying your plan

You can change a payment plan that's in place. Maybe your cash flow changed. Maybe a payment date doesn't work this month.

## How modifications work today

There is no in-portal "manage plan" page yet. To change a plan, talk to us — either on a call with our agent or by [sending a message](/for-debtors/debtor-portal/messaging-the-creditor.md) through the portal.

Tell us what you'd like to change. We update the commitment on the account and the new terms apply from the next scheduled installment.

## What you can typically change

* **Payment method** — what card or bank you'll pay from. Effective on your next payment.
* **A payment date** — move it earlier or later.
* **Skip a month and add it to the end** — a one-time deferral. Whether we agree depends on the situation.
* **Extend the plan** — more months, smaller payments. Usually requires the business that placed the account to agree.
* **Reduce the monthly amount** — usually requires the business to agree.
* **Increase the monthly amount (pay faster)** — generally fine. Just pay more on the next installment.
* **Pay off the entire remaining balance** — see [Prepayment](/for-debtors/payment-plans/prepayment.md).
* **Restructure entirely** — treated as a new plan request.

## When changes need creditor approval

Reductions, extensions, and repeated deferrals usually need approval from the business that placed the account, especially when they exceed the bounds in their settlement matrix. Your existing plan stays in effect during the review.

## Updating your payment method

If a card expired or you opened a new account, just use the new card or bank the next time you pay through the portal. We don't have card-on-file recurring charges wired up today, so each installment is a fresh payment you initiate.

## Stopping the plan

You can stop a plan and pay the remaining balance, or switch to a different arrangement. Just talk to us. Stopping a plan doesn't make the debt disappear — the remaining balance is still owed.

## TODO

* Build the in-portal manage-plan page (modify, defer, stop, switch method).

***

Last reviewed: 2026-05-12 by Customer Success.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.moderncollections.io/for-debtors/payment-plans/modifying-your-plan.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.