# Uploading documents

You can attach supporting documents to a dispute — for example, proof of payment, the original contract, or emails about the issue.

## When you can upload

Document uploads in the portal happen as part of [opening a dispute](/for-debtors/debtor-portal/opening-a-dispute.md). The standalone **Documents** page in the portal is read-only today — it shows the invoice on file for your account but doesn't have an upload button on its own.

If you have documents you'd like us to see but you don't want to open a dispute, [send a message](/for-debtors/debtor-portal/messaging-the-creditor.md) and we'll arrange another way to receive them.

## What you can upload (on a dispute)

* Images (JPG, PNG, and similar).
* PDFs.
* Plain-text files (`.txt`).

Each file can be up to **10 MB**. You can upload several files with one dispute.

Other file types — Word documents, Excel spreadsheets, HEIC photos — aren't accepted on the dispute form right now. Convert them to PDF or screenshot the relevant page and upload that instead.

## How to upload

1. Log in.
2. Click **Dispute this debt**.
3. Fill in the dispute form.
4. In the **Evidence** area, drag your files in or click to choose them.
5. Click **Submit dispute**.

The dispute is filed first; then each file is uploaded one at a time. If any uploads fail, the page tells you which ones so you can retry. The dispute itself is still filed even if uploads fail.

## What we do with your documents

* The business that placed your account can see them as part of the dispute review.
* Our team can see them when reviewing the account.
* They are stored as part of your dispute record.

## Common documents people upload

| If you're saying…                 | Upload…                                                                                                 |
| --------------------------------- | ------------------------------------------------------------------------------------------------------- |
| "I already paid"                  | Bank statement showing the payment; canceled check; payment confirmation email (as a PDF or screenshot) |
| "The amount is wrong"             | Original order; corrected invoice; emails showing the agreed amount                                     |
| "Service wasn't what I agreed to" | Original contract; photos; emails about the issue                                                       |
| "I'm not the right person"        | Anything showing you are not the right person — different name, different business                      |

## Privacy

Documents you upload are stored through a signed-upload link from our storage provider — they are encrypted in transit and at rest. See [Data and privacy](/for-debtors/compliance-and-rights/data-and-privacy.md) for more.

## Removing a document

If you uploaded something by mistake, [contact support](/troubleshooting/contact-support.md). We can remove uploaded documents from the visible record — though for compliance reasons we keep a note that something was uploaded and removed.

## TODO

* Screenshot: dispute evidence upload area.
* Screenshot: documents page (read-only invoice view).

***

Last reviewed: 2026-05-12 by Customer Success.


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