# Onboarding

Welcome — you've decided to place accounts with ai-collect. This section walks you through your first 30 days, from creating your account to going live with real placements.

You can read the pages in order or jump to what you need. If this is your first time setting up, follow them in sequence — each builds on the one before.

## What you'll do in this section

1. [Getting started](/for-creditor-partners/creditor-onboarding/getting-started.md) — what to gather before you sit down to set up.
2. [Creating your account](/for-creditor-partners/creditor-onboarding/creating-your-account.md) — sign-up, KYB, bank link, MSA, API key.
3. [Inviting team members](/for-creditor-partners/creditor-onboarding/inviting-team-members.md) — planned feature; today the API key is shared per-organization.
4. [Connecting your accounting software](/for-creditor-partners/creditor-onboarding/connecting-your-accounting.md) — automate the placement loop with QuickBooks Online.
5. [Uploading your first placements](/for-creditor-partners/creditor-onboarding/uploading-your-first-placements.md) — CSV, file drop, webhook, or API.
6. [Configuring your strategy](/for-creditor-partners/creditor-onboarding/configuring-your-strategy.md) — the one setting available today (`posture_default`) and what's planned.
7. [Compliance basics](/for-creditor-partners/creditor-onboarding/compliance-basics.md) — what we do automatically, and what you stay responsible for.
8. [Going-live checklist](/for-creditor-partners/creditor-onboarding/going-live-checklist.md) — the final review before we make our first call.

## Estimated time to complete

| Step                       | Time          | Why it takes that long                        |
| -------------------------- | ------------- | --------------------------------------------- |
| Creating your account      | 15–30 minutes | Wizard + Stripe Connect + MSA                 |
| Inviting team members      | n/a           | Not yet built — see that page                 |
| Connecting accounting      | 15–45 minutes | OAuth flow + initial sync                     |
| Uploading first placements | 10–30 minutes | Depends on CSV vs API                         |
| Configuring strategy       | 5 minutes     | Only one knob today (`preserve` / `escalate`) |
| Compliance basics          | 15 minutes    | Read once, refer back later                   |
| Going-live checklist       | 10 minutes    | Final review                                  |

If you're a pilot partner, your customer success contact will walk through these with you. Otherwise, work through them at your own pace — none of the steps are time-sensitive until the going-live checklist.

## What you'll need to know to start

* Your business legal name (the one we'll use in our agent's introduction on calls).
* The states your debtors are in. We use this to pre-screen compliance.
* A rough idea of how many invoices you'll place per month. This helps us set the right billing tier.
* Whether you want to keep collecting on your own brand (1P) or let us collect on your behalf (3P). Most of our customers are 3P today. See [Getting started](/for-creditor-partners/creditor-onboarding/getting-started.md) for the difference.

***

Last reviewed: 2026-05-24 by Customer Success.


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